Fraud/Crime Analysis Staff - Crime Control Section, Risk Management Department, Group Compliance Supervisory Department

Job Description:

Business Overview

Rakuten Group provides more than 70 services in a wide range of fields, including e-commerce, travel, digital content, and other Internet services in Japan and overseas, as well as financial services such as credit cards, banking, securities, electronic money, and smartphone app payments, mobile services such as mobile carrier services, and professional sports. By organically linking these services through a membership system centered on Rakuten members, Rakuten has created a unique “Rakuten ecosystem” that is unlike any other.

*Our Businesses Key Figures
https://corp.rakuten.co.jp/careers/services/

Department Overview

In the rapidly growing Rakuten Group, where globalization and business diversification are advancing, strengthening our "defense" function is becoming increasingly crucial.
The mission of the Risk Management Department's Crime Control Section is to serve as the company-wide secretariat for fraud prevention, consolidating measures against fraud and crime to safeguard the security and safety of the Rakuten Ecosystem, and to minimize risks posed by criminal activities.
The Crime Control Section faces numerous highly complex challenges, including group-wide fraud prevention, cooperation with investigative authorities, and internal/external negotiations. Therefore, it is imperative to approach problem-solving swiftly and accurately.
The Crime Control Section is a department where individuals can contribute to the Group's overall "defense" by strengthening collaboration with other organizations engaged in fraud prevention, overseeing group-wide fraud/crime countermeasures and victim consultations, and conducting internal and external awareness-raising activities.

Protecting the vast “Rakuten Economic Circle” ecosystem from crime and maintaining an environment where users can use its services with peace of mind serves a very high public interest by safeguarding our social infrastructure.

Position:

Why We Hire

Hiring for Organizational Strengthening

- Organizational Appeal
This environment allows you to mutually exchange ideas with diverse internal and external stakeholders, gaining a wide range of knowledge and experience, thereby enhancing your expertise in fraud countermeasures.

Although this is a highly specialized field, we offer a comprehensive on-the-job training program for new hires. We have established a system that allows you to acquire knowledge from the ground up through hands-on experience. Therefore, even if you lack prior knowledge or experience, as long as you have a strong desire to “protect Rakuten’s safety and security,” this is an environment where you can steadily develop your skills and grow as a professional.

- The Appeal of Crime Prevention Work
Crime prevention is not merely a clerical task; it requires leveraging the latest insights and technology to counter increasingly sophisticated criminal methods. It is a highly rewarding environment where you can take pride in staying abreast of the latest trends, serving as a powerful shield for Rakuten, and protecting society-including hundreds of millions of Rakuten users.
 

- Autonomy and Organizational Culture Appeal
As a small team of three, we foster an environment where communication is easy and open. We encourage free exchange of opinions on tasks while collaboratively tackling challenges, ensuring psychological safety in our work execution.

That’s why we provide strong support to ensure that even those with no prior experience can thrive on the front lines as a “key defensive player” for the Rakuten Group.

- Career Development (Skills and Career Path)
This department gathers information on fraud across over 70 services, not just one. This unique position allows you to deepen your understanding of the interests of diverse stakeholders and significantly enhance your problem-solving abilities.

- Differentiation from Competitors (Leveraging Rakuten Group's Resources)Because Rakuten brings together over 70 services, you’ll have access to a volume of fraud prevention data unmatched by any other company. Collaborating with law enforcement agencies and competitors to tackle risks that threaten public safety offers a sense of fulfillment that can only be found here.

Position Details

Position Overview

Rakuten Group's Crime Control Section serves as the anti-fraud headquarters for all group services, tasked with safeguarding the security and safety of the Rakuten economy and minimizing risks. Through strengthening anti-fraud measures, collaborating with investigative agencies, and conducting awareness campaigns both internally and externally, it oversees global anti-fraud and crime prevention efforts, striving to contribute to the entire group.

Tasks
- Communication and coordination with law enforcement agencies
- Communication and coordination with competitors
- Negotiation and coordination with management and diverse stakeholders
- Preparation and presentation of materials for management and fraud countermeasure departments on a regular basis
- Secretariat duties for dealing with anti-social forces
- Fraud countermeasures, information sharing, and collaboration for all globally deployed services
- Participation in international conferences and presentation of Rakuten's initiatives
- Receiving victim consultations for all services and coordinating with investigative agencies
- Improving operational efficiency and automation utilizing AI

Specific PJ Examples
Various projects of all sizes are currently underway.
Smaller projects include the automation of routine tasks using AI, while larger initiatives involve collaborations with competitors and law enforcement agencies.

Work Environment

Organizational Structure

- Team Size: L2.5 also serving as L3: 1, L4: 1, Staff: 1
- Age Range: Wide age range from 20s to 50s
- New Graduate to Mid-Career Hire Ratio: 1:2

Average overtime hours
Average Overtime Hours: Approximately 10-20 hours per month

Background of members
- Former cybercrime investigator at the Tokyo Metropolitan Police Department.
- Joined Rakuten Group after primarily working on ad QA at a foreign IT company. Subsequently engaged in fraud prevention and monitoring for C2C businesses. Transferred to the current department to consolidate company-wide fraud countermeasures, and now also handles group management.

Career path Example
After gaining about five years of experience in a business division, she transferred to the Crime Control Section. This move allowed her to engage in company-wide fraud countermeasures, where she leverage her experience and skills from a MECE perspective.

Mandatory Qualifications:

- Minimum 3 years of professional work experience

- A strong sense of justice and a proactive desire to stay up to date in order to “protect the safety of the Rakuten Group and Rakuten users”
*Practical experience in fraud prevention is not required; even if you are inexperienced, we welcome candidates who are eager to learn and take the initiative to make proposals and take action.

- Native-level Japanese proficiency
- Advanced business-level English proficiency
- Basic PC operation/utilization skills (e.g., MS Tools)

Desired Qualifications:

- Practical experience in fraud prevention, including fraud detection, investigations, and response

- Experience in organizational management
- Experience with cross-organizational projects

Other Information:

Additional information on Location

Rakuten Crimson House
1-14-1 Tamagawa, Setagaya-ku, Tokyo

Additional information on English Qualification

TOEIC score of 800 or higher (or certification demonstrating equivalent English proficiency, or a university degree or higher from an English-speaking country).

Related Pages
- Employee Benefits: https://global.rakuten.com/corp/careers/benefit/

- Employee Conditions: https://corp.rakuten.co.jp/careers/information/

- Culture: https://corp.rakuten.co.jp/careers/culture/

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