Staff of Mobile Shop Operational Control ‐ Strategic Business Compliance Support Department, Rakuten Total Solutions, Inc.(SBCSD)

Job Description:

Business Overview

Rakuten Group provides more than 70 services in a wide range of fields, including e-commerce, travel, digital content, and other Internet services in Japan and overseas, as well as financial services such as credit cards, banking, securities, electronic money, and smartphone app payments, mobile services such as mobile carrier services, and professional sports. By organically linking these services through a membership system centered on Rakuten members, Rakuten has created a unique “Rakuten ecosystem” that is unlike any other.

*Our Businesses Key Figures
https://global.rakuten.com/corp/careers/services/

Department Overview

The Business Controls Department supports the growth of Rakuten Mobile, a key part of the Rakuten Group strategy. By monitoring the mobile shops and providing on-site coaching, we have achieved the lowest legal violation rate in the industry for three years in a row.

We are now expanding our focus to all business areas, including corporate sales. We don’t see “controls” as a way to slow down sales. Instead, we aim for “offensive controls” that help our teams provide services with confidence.

We are looking for people who can use both data and real-world insights to help us prevent risks before they happen.

Position:

Why We Hire

We are strengthening our team as our work expands beyond shop and corporate sales control. We need more than just a “checker.” We are looking for a leader who can build a scalable risk-management system and help our organization evolve.

- Why Join Us:
A Bridge to Leadership: Act as a "command center." Use real feedback from the field to advise senior management.

- Build from Scratch:

Design new risk management models using AI and data, without being limited by old rules.

- Career Growth:

Become a risk expert and improve your business skills within Rakuten’s huge ecosystem.

Position Details

Risk management & monitoring planning and execution

- Plan, design, and operate on-site monitoring (inspections/mystery shopping) and online monitoring
- Analyze monitoring data and develop/execute improvement actions based on findings
- Coach and support sales teams to drive operational improvements

Incident investigations & recurrence prevention

- Conduct fact-finding investigations when incidents occur (legal violations, internal fraud, etc.)
- Build recurrence-prevention schemes in collaboration with relevant teams and embed them into business workflows

Reporting to management & awareness building

- Visualize risk-management status and report to leadership (identify issues and make recommendations based on data)
- Plan and deliver training and awareness content for R CREW and agency/account reps

Promoting Cross-Functional Projects
- Lead compliance issue–resolution projects in partnership with Sales, Legal, HR, and other functions

Work Environment

Organizational Structure
- Headcount: 9 total (3 Group Manager, 6 members)
- Age range: Mainly in their 30s
- Hiring mix: All mid-career hires

Mid-career hires typically come from backgrounds such as shop operations/sales planning and enterprise sales. Within Rakuten Group’s broad ecosystem, successful hires can grow into risk-management professionals while also sharpening business operations improvement and planning skills.

Mandatory Qualifications:

- 4+ years of professional work experience
- Skills in structuring and documenting work: able to interview frontline teams, identify issues, and translate them into manuals and workflows that anyone can execute
- Cross-functional coordination skills: experience aligning stakeholders across departments with differing interests and driving consensus as an organization
- Logical thinking and communication skills: able to articulate the need for rules and their risk-reduction impact based on objective evidence

Desired Qualifications:

- 3+ years of hands-on experience in a planning/management function: e.g., sales planning, corporate planning, HR, or other back-office planning roles, with experience defining frontline rules and business processes
- 3+ years of hands-on experience in risk/compliance: e.g., Legal, internal audit, or risk management, with experience contributing to practical rule design aligned with real operations
- Experience rolling out systems/processes: led the end-to-end introduction of new internal policies or operating rules, from explaining them to the field through adoption and stabilization
- Experience designing and running training programs: built curricula based on organizational issues, drove behavior change, and measured/improved outcomes
- Project management experience: independently led cross-functional projects, from schedule management through progress reporting

Other Information:

Additional information on Location

Rakuten Crimson House

1-14-1 Tamagawa, Setagaya-ku, Tokyo

Additional information on Secondment

Original domicile is Rakuten Group, Inc. to be secondment to Rakuten Total Solutions, Inc. after being hired.

Related Pages
- Employee Benefits: https://global.rakuten.com/corp/careers/benefit/

- Employee Conditions: https://global.rakuten.com/corp/careers/information/

- Culture: https://global.rakuten.com/corp/careers/culture/

#corporate #legal #IP #audit #operationdiv

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